Privacy policy — Tree Volution

Who we are

Tree Volution is a tree surgery and arboricultural contractor based in Colchester, Essex. For the purposes of UK data protection law, Tree Volution is the data controller responsible for personal information described in this policy.

What this policy covers

This policy applies to personal information we process through this website (tree-volution.co.uk), enquiry and quote forms, email, telephone, and related business correspondence. It does not cover third-party websites we link to.

Information we may collect

Depending on how you interact with us, we may collect:

Contact details — name, email address, telephone number, and property address or postcode.
Enquiry details — descriptions of tree work required, photographs you choose to send, and preferred dates.
Technical data — IP address, browser type, device information, and pages visited (where analytics cookies are accepted).
Communications — records of emails, calls, and messages relating to quotes and jobs.
Payment and job records — where relevant to contracted work (handled in line with our contractual obligations).

How we use your information

We use personal information to:

Respond to enquiries and provide written quotes.
Plan and deliver tree surgery and related services you have asked for.
Meet legal, insurance, and health & safety obligations.
Improve our website and understand how visitors use it (only with analytics consent).
Send service-related updates about an active enquiry or job.

We do not sell your personal information. We do not use your details for unrelated marketing unless you have clearly agreed to that.

Lawful bases for processing

Under UK GDPR we rely on one or more of the following, depending on the activity:

Contract — to take steps at your request before a contract, and to perform a contract for tree work.
Legitimate interests — to operate our business, respond to enquiries, prevent fraud, and maintain website security (balanced against your rights).
Consent — for optional analytics cookies and any optional marketing you opt into.
Legal obligation — where we must retain records for tax, insurance, or regulatory purposes.

How long we keep information

We keep enquiry and quote records for a reasonable period so we can follow up and demonstrate how we handled your request — typically up to three years unless a longer period is needed for an active or completed contract, insurance claim, or legal requirement. Cookie consent preferences are stored on your device until you clear them or change your choice.

Your rights

You may have the right to access, correct, erase, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. You may also have the right to data portability and to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you not to send sensitive payment card details by email.

Children

Our website and services are aimed at adults. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised. Material changes will be reflected on this website.

Contact

If you have questions about these policies, contact Tree Volution at info@tree-volution.co.uk or 01206 855754. We aim to respond within five working days.